FAQ
Answers to common questions about purchasing, delivery, and our vintage pieces.
Do you offer holds or accept deposits?
We don’t. All pieces are first come, first served, and we’re unable to place holds or take deposits.
What is your return or exchange policy?
All sales are final. Our pieces are vintage and antique, and signs of age, wear, and character are part of what makes them special. If you have questions before purchasing, please reach out—we’re happy to help.
Do you offer delivery?
Yes. Delivery is calculated at checkout based on your location.
- Local delivery (tri-state area): Handled by our trusted local delivery team.
- Long-distance delivery: We partner with uShip for deliveries within the continental U.S.
Please measure carefully before delivery. If an item cannot be delivered due to fit or access issues, a 50% restocking fee applies. Delivery fees are non-refundable.
If you prefer a third-party service (Lugg, Dolly, etc.), pickups must occur during regular hours: Monday–Friday, 10am–4pm.
How do I schedule delivery?
For local deliveries, we’ll reach out via text within 2–3 business days after purchase to schedule.
For uShip deliveries, the carrier will contact you directly. Transit times typically range from 2–3 weeks, depending on distance.
How long can you hold my item after purchase?
We hold items for one week after purchase. After that, the item may be relisted.
Limited storage may be available for $100 per week, depending on space.
Do you offer sourcing or item requests?
We don’t offer sourcing. Inventory changes frequently, and we’re unable to track or fulfill individual requests.
How often do you get new pieces?
Weekly. Most items are listed online as soon as possible, but in-store shoppers may find pieces not yet photographed.